Hello Idly (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile application.
By using Hello Idly, you agree to the practices described in this policy.
We may collect the following types of information:
Full Name
Mobile Number
Email Address
Delivery Address
Profile Image (if uploaded)
Username & password
Order history
Saved addresses
Wallet balance
Payment method details (processed via secure third-party payment gateways)
Transaction history
⚠️ We do NOT store your card details on our servers.
IP address
Device type
Browser type
App version
Location data (if enabled)
We use your information to:
Process and deliver orders
Provide customer support
Send order updates & notifications
Improve our services
Prevent fraud and misuse
Send promotional offers (if opted-in)
If you enable location services:
We collect your location to show nearby restaurants.
To calculate accurate delivery charges.
To ensure smooth delivery service.
You may disable location access anytime in your device settings.
We may share your information with:
To process and fulfill your order.
To deliver your order to the correct address.
To process secure payments.
If required by law or government request.
We do NOT sell your personal data to third parties.
We implement reasonable security measures including:
SSL encryption
Secure servers
Restricted data access
OTP-based authentication
However, no online system is 100% secure.
We retain your data:
As long as your account is active.
As required by legal or tax regulations.
For resolving disputes and preventing fraud.
You may request deletion of your account by contacting support.
As a user, you have the right to:
Access your personal data
Update or correct your information
Request account deletion
Opt-out of marketing messages
To exercise these rights, contact us at the details below.
We use cookies to:
Remember login sessions
Improve user experience
Analyze traffic
Store user preferences
You can disable cookies in browser settings.
Hello Idly does not knowingly collect data from children under 18 years of age.
Our platform may contain links to third-party websites.
We are not responsible for their privacy practices.
We reserve the right to update this Privacy Policy at any time.
Changes will be posted on this page with updated effective date.
If you have any questions about this Privacy Policy, contact us:
📧 Email: support@helloidly.com
