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Privacy policy

Privacy Policy

Salem RR Biriyani (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile application.

By using Salem RR Biriyani, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

A. Personal Information

  • Full Name
  • Mobile Number
  • Email Address
  • Delivery Address
  • Profile Image (if uploaded)

B. Account Information

  • Username & password
  • Order history
  • Saved addresses
  • Wallet balance

C. Payment Information

  • Payment method details (processed via secure third-party payment gateways)
  • Transaction history

⚠️ We do NOT store your card details on our servers.

D. Device & Technical Information

  • IP address
  • Device type
  • Browser type
  • App version
  • Location data (if enabled)

2. How We Use Your Information

We use your information to:

  • Process and deliver orders
  • Provide customer support
  • Send order updates & notifications
  • Improve our services
  • Prevent fraud and misuse
  • Send promotional offers (if opted-in)

3. Location Data

If you enable location services:

  • We collect your location to show nearby restaurants.
  • To calculate accurate delivery charges.
  • To ensure smooth delivery service.

You may disable location access anytime in your device settings.

4. Sharing of Information

We may share your information with:

🍽 Restaurants

To process and fulfill your order.

🚴 Delivery Partners

To deliver your order to the correct address.

💳 Payment Gateways

To process secure payments.

⚖ Legal Authorities

If required by law or government request.

We do NOT sell your personal data to third parties.

5. Data Security

We implement reasonable security measures including:

  • SSL encryption
  • Secure servers
  • Restricted data access
  • OTP-based authentication

However, no online system is 100% secure.

6. Data Retention

We retain your data:

  • As long as your account is active.
  • As required by legal or tax regulations.
  • For resolving disputes and preventing fraud.

You may request deletion of your account by contacting support.

7. User Rights

As a user, you have the right to:

  • Access your personal data
  • Update or correct your information
  • Request account deletion
  • Opt-out of marketing messages

To exercise these rights, contact us at the details below.

8. Cookies & Tracking Technologies

We use cookies to:

  • Remember login sessions
  • Improve user experience
  • Analyze traffic
  • Store user preferences

You can disable cookies in browser settings.

9. Children’s Privacy

Salem RR Biriyani does not knowingly collect data from children under 18 years of age.

10. Third-Party Links

Our platform may contain links to third-party websites.
We are not responsible for their privacy practices.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time.
Changes will be posted on this page with updated effective date.

12. Contact Us

If you have any questions about this Privacy Policy, contact us:

📧 Email: support@salemrrbiriyani.com